In plain English
- We collect the details you give us so we can help you buy, finance or sell a car.
- We share your information only with people who help us do that (for example lenders and warranty providers), or when the law requires it.
- We do not sell your personal information.
- You can ask to see or correct your information, and you can opt out of marketing at any time.
- If you are unhappy, tell us first. You can also complain to the Office of the Australian Information Commissioner (OAIC).
About this policy
This Privacy Policy explains how Crown Auto Deals Pty Ltd (ABN 65692290949) , a licensed Western Australian motor dealer (Licence MD32538), handles personal information when you use our website, visit our showroom, or deal with us by phone, email, WhatsApp or in person. In this policy, "we", "us" and "our" mean Crown Auto Deals Pty Ltd.
We are committed to handling personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
The kinds of personal information we collect and hold depend on how you deal with us. They can include:
- Contact details: your name, phone number, email address and address.
- Identity and licence details: date of birth and driver licence details, for example when you book a test drive, apply for finance or sell us a vehicle.
- Finance application details: the information you give us so we can assist with or refer a finance application, such as your finance amount and residential address.
- Vehicle details: information about the vehicle you buy, sell or trade in, such as make, model, year, kilometres, VIN, registration, condition, photos and documents you upload.
- Transaction records: sales, invoices, payments, trade-ins and warranty records.
- Communications: enquiries, messages, call and WhatsApp records, and any reviews or feedback you give us.
- Photos: delivery photos, where you have agreed to be photographed with your car.
- Website and device data: IP address, browser and device type, pages visited and how you found our website.
We do not ask for sensitive information (such as health information) unless it is necessary and you consent.
How we collect it
- From you directly: when you complete a form on our website (contact, finance, sell your car or test drive), call us, email us, message us on WhatsApp or visit our showroom.
- From other people or organisations: for example lenders and finance providers, warranty or insurance providers, and vehicle history and security-interest registers (such as the PPSR) when we check a vehicle.
- Automatically: through cookies and similar technologies when you use our website.
Why we use it
We collect, hold, use and disclose personal information to:
- respond to your enquiries and arrange test drives;
- assess, buy, sell and trade in vehicles, and complete the related paperwork;
- assist with or refer finance applications and arrange warranty options;
- meet our legal obligations as a licensed motor dealer, including record keeping and identity checks;
- provide customer service and deal with complaints;
- send you information about our vehicles and services, where permitted (see "Marketing");
- show reviews and delivery photos, with your permission;
- improve our website and services, and protect against fraud and misuse.
We use your information for other purposes only if you would reasonably expect it, you consent, or the law allows or requires it.
Overseas disclosure
Some of our service providers, such as website analytics, email and cloud hosting providers, may store or process information outside Australia, including in the United States and other countries where those providers operate. Where we send personal information overseas, we take reasonable steps to make sure the recipient handles it in a way that is consistent with the APPs. Ask us if you would like to know which countries are involved.
Marketing
We may contact you by email, SMS, WhatsApp or phone about vehicles, finance and offers where you have consented or where the law otherwise allows it, including under the Spam Act 2003 (Cth). You can opt out at any time by using the unsubscribe option in a message or by contacting us. We will still send you messages that are necessary to complete a transaction.
Cookies and website tools
Our website uses cookies and similar technologies to make the site work, remember preferences and understand how the site is used. We also use third-party tools, such as analytics and tag management tools (for example Google Analytics or Google Tag Manager), social sharing tools (such as ShareThis), and embedded content like Google Maps. These providers may collect information about your visit under their own privacy policies.
You can control cookies through your browser settings. Blocking some cookies may affect how parts of our website work.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes access controls and working with reputable service providers. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
How long we keep it
We keep personal information only for as long as we need it for the purposes in this policy, including to meet legal, tax and motor dealer record keeping requirements. When we no longer need it, we take reasonable steps to destroy or de-identify it.
Access and correction
You can ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Contact us using the details below. We may ask you to verify your identity first, and we will respond within a reasonable time. If we cannot give you access or make a correction, we will tell you why in writing, as the law requires. Any fee we charge for access will not be excessive.
Complaints
If you think we have mishandled your personal information, please contact us first so we can look into it. We will acknowledge your complaint and respond within a reasonable time.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au, phone 1300 363 992.
Data breaches
If we experience a data breach that is likely to result in serious harm to you, we will notify you and the OAIC as required by the Notifiable Data Breaches scheme.
Children
Our website and services are not directed at people under 18, and we do not knowingly collect personal information from children. Finance applications must be made by people aged 18 or over.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated shown at the top. Our Terms and Conditions also apply when you use our website.
Contact us
For privacy questions, or to access or correct your information, contact our privacy contact:
You can also use our contact page.